Our Commitment to Hassle-Free Returns

At wearins, Zetostorm Information Solutions Private Limited we understand that sometimes a purchase may not meet your expectations. That's why we've put in place a flexible and customer-friendly return policy to ensure your satisfaction.

Returns Made Easy

You have a window of 48 hours from the moment you receive your item to request a return. To qualify for a return, the item must be undamaged and free from any signs of wear and tear. Please make sure to keep all tags, packaging, and invoices intact to facilitate a smooth return process. Failure to include any of these items may affect our ability to process your return.

Initiating a Return

To start a return, you can either send us an email at zetostorminformationpvtltd@gmail.com / support@wearins.in within 48 hours or use the convenient option on your personal page. Once we receive your return request, we'll provide you with clear instructions on the next steps. Our goal is to make returning a product as simple and straightforward as possible.

Our Refund Policy

Our primary aim is your satisfaction, and we have a straightforward refund policy in place. We will process your refund within 5 to 7 days after we receive and inspect the returned item. Refunds will be credited back to your original payment method.

However, it's important to note that we can only issue a refund if the product meets our quality standards. If there are any signs of damage or wear and tear, it may not be eligible for a refund. Before proceeding with the refund, our team will carefully assess the returned item to ensure it meets our quality criteria. We are committed to streamlining and expediting the refund process to ensure a hassle-free experience for you, allowing you to receive your money promptly.

Your satisfaction is our top priority, and we're here to make the return and refund process as convenient and straightforward as possible. 

Exchange:

At wearins, our foremost goal is to ensure that your shopping journey is nothing short of satisfying. If, for any reason, you encounter an issue with a product you've purchased, we are dedicated to promptly addressing it, with a focus on replacements. However, it's important to note that exchanges are only applicable if an error has occurred on our end.

Error on Our Part

If you happen to receive an item that is incorrect, defective, or damaged, rest assured that we will swiftly arrange for a replacement once you notify us. Initiating an exchange is simple: just reach out to our responsive customer service team via email at zetostorminformationpvtltd@gmail.com / support@wearins.in. Please provide us with all the necessary details about the product and its defect.